Report a Problem
The Service Request is for non-emergency requests; it is not monitored 24 hours a day. Emergency requests, such as sewer backups and power outages, should be reported to the appropriate authority immediately. Need help submitting a Service Request? Watch a how-to video.
| After-Hours Public Works Emergencies (sewer backups, water main breaks, downed trees blocking a street, et) | 952-445-1411 |
| Power Outages (Shakopee Public Utilities) | 952-445-1988 |
Traffic Signal Outages (Who owns which traffic signals?) |
952-445-1411 (City signals) 952-496-8346 (County signals) 651-582-1550 (State signals) |
Please click on the categories and topics below to find information about common problems. If you do not find the answer to your issue, please log in or register to make a new service request.
Code Enforcement
A common complaint among Shakopee residents involves tall grass and weeds on neighboring properties. City ordinances dictate that grass on private property should not be in excess of eight (8) inches in length. Failure to comply with this ordinance could result in citations as well as additional fees.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.
Possible answer(s) to your issue:
Glass & WeedsA common complaint among Shakopee residents involves tall grass and weeds on neighboring properties. City ordinances require that grass on private property should not be in excess of eight (8) inches in length. Failure to comply with this ordinance could result in citations as well as additional fees.
See: City Code 130.17
It is the responsibility of the homeowner or tenant of the abutting private property to ensure that sidewalks are free of snow and ice. Failure to address snow and ice within 36 hours after being deposited on the sidewalk may result in citations and fees. Properties zoned commercial are to address this issue within 24 hours.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.
Possible answer(s) to your issue:
Snow Removal
It is the responsibility of the homeowner or tenant of the abutting private property to ensure that sidewalks are free of snow and ice. Failure to address snow and ice within 36 hours after being deposited on the sidewalk may result in citations and fees. Properties zoned commercial are to address this issue within 24 hours.
Snow removal is exempt under the city's noise prevention ordinance.
See: City Code 90.04
Garbage, Recycling & Yard Waste
The City of Shakopee contracts with Dick's Sanitation Inc. (DSI) for residential garbage and recycling collection services. Please call DSI's Customer Service line at 952-469-2239 to address service and billing issues.
Complaints submitted through this form will be reviewed by the city's administration team but may not receive an immediate response. It is best to work with DSI directly to address any concerns.
Complaints submitted through this form will be reviewed by the city's administration team but may not receive an immediate response. It is best to work with DSI directly to address any concerns.
General Suggestion/Comment
General concerns, questions, comments and suggestions will be directed to the Administration Department and forwarded to the appropriate city staff member.
Please include your phone number, so we can contact you if we have additional questions. If this is a timely concern (e.g., noise ordinance, sewer backup, etc.), please contact the city by phone.
Please include your phone number, so we can contact you if we have additional questions. If this is a timely concern (e.g., noise ordinance, sewer backup, etc.), please contact the city by phone.
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Graffiti & Vandalism
City residents are asked to report graffiti and other signs of vandalism on city buildings, signs and other public public property; at city parks and recreational facilities; and along city trails.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.
Parking Enforcement
Shakopee City Code prohibits vehicles from being parked on city streets during street maintenance, snow emergencies and more. Vehicles cannot be parked on a city street in excess of 24 continuous hours. Find more information at www.ShakopeeMN.gov/parking.
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.'
Possible answer(s) to your issue:
Parking
The city's parking ordinances can be found City Code chapter 71. Common violations include:
No vehicle may remain parked on a city street in excess of 24 hours. Variances may be requested through the Police Department.
No vehicles are to be parked on grass.
It is unlawful to park an inoperable or unlicensed vehicle in a driveway or yard. All vehicles need to display current tabs.
Winter parking rules are in effect from Nov. 1 through March 31. No parking is allowed on any public street between 2 and 6 a.m. with the exception of a small portion designated for odd/even parking
.
The city declares a snow emergency after two inches of snow.
See: City Code chapter 71
RVs and Seasonal Vehicles
City Code includes rules and regulations regarding storage of recreational vehicles (RVs) and other seasonal vehicles. Information about storing these vehicles is available in Parking.
See: City Code 151.141G4
Please note, the city does not accept anonymous complaints. We request that you supply your full name, so we can properly investigate.'
Possible answer(s) to your issue:
Parking
The city's parking ordinances can be found City Code chapter 71. Common violations include:
No vehicle may remain parked on a city street in excess of 24 hours. Variances may be requested through the Police Department.
No vehicles are to be parked on grass.
It is unlawful to park an inoperable or unlicensed vehicle in a driveway or yard. All vehicles need to display current tabs.
Winter parking rules are in effect from Nov. 1 through March 31. No parking is allowed on any public street between 2 and 6 a.m. with the exception of a small portion designated for odd/even parking
.
The city declares a snow emergency after two inches of snow.
See: City Code chapter 71
RVs and Seasonal Vehicles
City Code includes rules and regulations regarding storage of recreational vehicles (RVs) and other seasonal vehicles. Information about storing these vehicles is available in Parking.
See: City Code 151.141G4
Parks & Trails
The city maintains 34 parks, 920 acres of parkland and 70 miles of trails and sidewalks. Please report any maintenance issues to park facilities and fields.
Snow Removal
Mailboxes should be sturdy enough to withstand snow coming off the end of the plow. If damage occurs due to snow hitting a box, the city is not responsible for repairs. The city will repair or replace mailboxes and turf only in those instances where direct impact by a plow truck causes the damage.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Concerns and complaints regarding snow removal will be directed to the City's Public Works staff. See the City's Snow Plowing Policy for more information.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
At its option, the city will repair and re-seed grass only on city-owned right-of-way that is removed as the result of plowing activities. The city assumes no responsibility for damage to underground lawn-sprinkling systems; exterior lighting systems and similar landscaping installed in city-owned right-of-way.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Streets
The city is responsible for trees located in city boulevards and right-of-ways.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
The City is responsible for the upkeep of all city streets, including pothole repair. All county roads are the responsibility of Scott County: Marschall Road, 17th Avenue, County Road 69 and County Road 101. Highway 169 is the responsibility of the Minnesota Department of Transportation.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Shakopee Public Utilities maintains all the street lights in the City of Shakopee. For best results, please include your phone number and/or email address. You can also contact SPU at spucweb.com or by calling (952) 445-1988.
Traffic, Signs and Signals
The city is responsible for the maintenance and installation of traffic signs, including stop signs and speed limit signs, on city streets.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Please include your phone number, so the Public Works Department can contact you if we have additional questions.
Utilities
Shakopee Public Utilities provides water and electric service in the City of Shakopee. Sewer, water, electric and storm drainage services are all billed to City residents by SPU on a monthly basis.
For best results, please include your phone number and/or email address. You can also contact SPU at spucweb.com or by calling (952) 445-1988.
For best results, please include your phone number and/or email address. You can also contact SPU at spucweb.com or by calling (952) 445-1988.