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Going digital

Updated: 09/21/2017

The city launched its digital plan review platform, ePlans, in March of this year. Since then, more than 750 building and fire permits have been electronically reviewed. The software allows applicants to apply for a building permit online and then upload their drawings. Payments for small permits can be made online and larger permits are paid through other methods.

Staff at computerAs part of developing the overall workflow, city administration thought having a single point of contact for the permit process was critical. Our Permit Coordinator Gia Eley was hired late last year to manage the permit workflow.  She does a preliminary review and forwards digital drawings to reviewers at the city and various outside agencies. Reviewers make comments directly on the plans and insert necessary changes and then Gia lets applicants know if plans are approved or changes need to be made. She is the single point of contact for permit status and is responsible for ensuring staff complete reviews in a timely fashion and answer applicant’s questions.

The system has worked almost flawlessly since the beginning. Building on the success of the building permits, the city is now preparing to roll out a digital process for all planning and engineering permits. This will allow applicants for plats, conditional use permits and more to submit online and receive comments digitally. This will result in a more efficient and timely process and eliminate paper applications.  

Have you submitted a permit through our ePermits system? How was the process from your perspective? We'd love to hear your feedback.